Ticket Status

This skill checks the status of a signed-in employee's helpdesk tickets using a ticket reference number.

by RasaOfficial publisherNot reviewed

Identity proven by GitHub's verified organisation badge (RasaHQ)

Agents: Claude Code, Codex, Cursor, Gemini CLI, GitHub Copilot, OpenCode
License: Apache-2.0 (permissive)
Pin: f54ddf4pinned Oct 9, 2026
Context cost: about 120 tokenswhen the skill loads
GitHub stars: 41on rasahq/rasa-community-resources
Scripts: None found

What it does

“Status of one of the signed-in employee's existing helpdesk tickets. Activate for "what's happening with IT-TKT-40117", "has my access request been approved yet", "is my ticket done", "did the change go through".”

The author's description, from SKILL.md

Generated summary from the skill's own text

This skill checks the status of a signed-in employee's helpdesk tickets using a ticket reference number. It reports the ticket's current state, distinguishes between pending approvals and completed changes, and routes unknown tickets to the appropriate access owner.

When to use it

Employee asks about their IT ticket status or progress
Need to check if an access request has been approved
Verifying whether a change ticket was completed
Looking up a specific ticket's current state

When not to

Employee lacks a ticket reference number and cannot provide one
Trying to expedite approvals or bypass authorization processes

Review

Not reviewed by a person yet. The trust card below shows what our automated checks found at the pinned commit.

Trust card

What our automated checks found

At commit f54ddf4e5d674e3e9175a7a469cf698fcfaf1295, checked Oct 8, 2026.

License: Apache-2.0 (permissive), from LICENSE
Scripts: None found
Network domains: None found
allowed-tools: None requested
Unpinned packages: None found
Spec issues: name must use lowercase letters, digits and single hyphens
name does not match the folder name (ticket_status)
Frontmatter keys outside the spec: import_tools
The name does not match the folder name
Files: 1 file, 803 B in totalLargest: skill.md (803 B)
Context cost: Description: 212 characters, in context whenever the agent runs.Body: about 120 tokens, in context when the skill loads.
Warnings: Does not follow the SKILL.md specname must use lowercase letters, digits and single hyphens

Automated checks look for known patterns and can be bypassed. They decide what a reviewer reads first. This is not a guarantee.

Pins

Pin history

f54ddf4Oct 9, 2026Current

Install

These commands install from the publisher's repository and need no account.

skills CLI

npx skills add rasahq/rasa-community-resources --skill 'Ticket Status'

Installs from the repository's default branch, which may have changed since the commit we checked.

GitHub CLI 2.90 or later

gh skill install rasahq/rasa-community-resources 'Ticket Status@f54ddf4e5d674e3e9175a7a469cf698fcfaf1295'

Installs the commit we checked (f54ddf4).

Copy by hand

Download the folder at f54ddf4 and put it in .claude/skills/ticket_status for Claude Code and in .agents/skills/ticket_status for Codex, Cursor, Gemini CLI, GitHub Copilot and OpenCode.

Skill folder on GitHub at f54ddf4

Copy for your agent

A prompt for any coding agent. It installs this skill from GitHub at the pinned commit, copies the files as they are, and runs nothing unless you ask.

Prompt

Install the agent skill "Ticket Status" by Rasa.

Source, pinned to commit f54ddf4e5d674e3e9175a7a469cf698fcfaf1295:
https://github.com/rasahq/rasa-community-resources/tree/f54ddf4e5d674e3e9175a7a469cf698fcfaf1295/examples/mantle-text-internal-it-helpdesk-claude/skills/ticket_status

1. Download that folder at exactly this commit. Do not use the default branch.
2. Copy every file unchanged, keeping the folder structure, into .claude/skills/ticket_status/ for Claude Code and .agents/skills/ticket_status/ for Codex, Cursor, Gemini CLI, GitHub Copilot and OpenCode. Create the folders if they do not exist.
3. Do not edit the files, and do not run any script in the folder unless I ask you to.
4. When you are done, list the files you copied and where you put them.

Listing and checks: https://www.agentnative.dev/skills/rasa/ticket-status

SKILL.md at the pin

---
name: Ticket Status
description: >
  Status of one of the signed-in employee's existing helpdesk tickets.
  Activate for "what's happening with IT-TKT-40117", "has my access request
  been approved yet", "is my ticket done", "did the change go through".
import_tools:
  - check_ticket_status
  - route_access_owner
---

Call @tool.check_ticket_status with the ticket reference. If the employee
has none, ask for it.

Report the status exactly as the result gives it. A ticket awaiting approval
has changed nothing and waits for the named owner; urgency does not change
who authorizes access, and you cannot speed up or stand in for the owner's
decision. A completed ticket gives its change reference and scope. If the
result is unknown, call @tool.route_access_owner and give the routing
reference.

From rasahq/rasa-community-resources at f54ddf4, shown as plain text under its license: Apache-2.0 (permissive). The license text is in LICENSE.

View SKILL.md on GitHub at f54ddf4

Files

skill.md803 B · 4fcbe3e2a167

1 file, 803 B in total. Each file has a sha256 in the pin's manifest; the first 12 characters are shown.

Skill folder on GitHub at f54ddf4

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Ticket Status

What it does

When to use it

When not to

Install

Copy for your agent

SKILL.md at the pin

Files

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When not to

Install

Copy for your agent

SKILL.md at the pin

Files

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