Agent Native

Account Status

This skill retrieves a customer's account and service details, then manages contact preferences by withdrawing them from retention offers and marketing…

by RasaOfficial publisherNot reviewed

Identity proven by GitHub's verified organisation badge (RasaHQ)

Agents
Claude Code, Codex, Cursor, Gemini CLI, GitHub Copilot, OpenCode
License
Apache-2.0 (permissive)
Pin
f54ddf4pinned Oct 9, 2026
Context cost
about 110 tokenswhen the skill loads
GitHub stars
41on rasahq/rasa-community-resources
Scripts
None found

What it does

“Read one of the signed-in customer's services and end retention contact. Activate for "what am I paying for my mobile", "is my cancellation request open", "has my offer been applied", "stop sending me offers", "stop texting me about deals", "unsubscribe me".”
The author's description, from SKILL.md

Generated summary from the skill's own text

This skill retrieves a customer's account and service details, then manages contact preferences by withdrawing them from retention offers and marketing messages. It handles inquiries about current services, billing, and cancellation status, while stopping outbound communications when requested.

When to use it

  • Customer asks what services or plans they currently have
  • Customer wants to know if cancellation request is pending
  • Customer requests to stop marketing messages or offers
  • Customer asks about applied promotions or billing details

When not to

  • Customer wants to cancel service entirely, use cancel-or-stay skill instead
  • Agent needs to make new service offers after withdrawal

Install

These commands install from the publisher's repository and need no account.

skills CLI

npx skills add rasahq/rasa-community-resources --skill 'Account Status'

Installs from the repository's default branch, which may have changed since the commit we checked.

GitHub CLI 2.90 or later

gh skill install rasahq/rasa-community-resources 'Account Status@f54ddf4e5d674e3e9175a7a469cf698fcfaf1295'

Installs the commit we checked (f54ddf4).

Copy by hand

Download the folder at f54ddf4 and put it in .claude/skills/account_status for Claude Code and in .agents/skills/account_status for Codex, Cursor, Gemini CLI, GitHub Copilot and OpenCode.

Skill folder on GitHub at f54ddf4

Copy for your agent

A prompt for any coding agent. It installs this skill from GitHub at the pinned commit, copies the files as they are, and runs nothing unless you ask.

Prompt

Install the agent skill "Account Status" by Rasa.

Source, pinned to commit f54ddf4e5d674e3e9175a7a469cf698fcfaf1295:
https://github.com/rasahq/rasa-community-resources/tree/f54ddf4e5d674e3e9175a7a469cf698fcfaf1295/examples/mantle-text-telco-retention-gpt/skills/account_status

1. Download that folder at exactly this commit. Do not use the default branch.
2. Copy every file unchanged, keeping the folder structure, into .claude/skills/account_status/ for Claude Code and .agents/skills/account_status/ for Codex, Cursor, Gemini CLI, GitHub Copilot and OpenCode. Create the folders if they do not exist.
3. Do not edit the files, and do not run any script in the folder unless I ask you to.
4. When you are done, list the files you copied and where you put them.

Listing and checks: https://www.agentnative.dev/skills/rasa/account-status

SKILL.md at the pin

---
name: Account Status
description: >
  Read one of the signed-in customer's services and end retention contact.
  Activate for "what am I paying for my mobile", "is my cancellation request
  open", "has my offer been applied", "stop sending me offers", "stop
  texting me about deals", "unsubscribe me".
import_tools:
  - get_account_status
  - withdraw_contact
---

Call @tool.get_account_status with the service the customer names. Their
services are @memory.project.service_list. Report exactly what it returns.

When the customer says to stop contacting them, stop the offer messages or
unsubscribe, call @tool.withdraw_contact. The customer has then refused
offers: make none, for the rest of the conversation. Never offer anything
from here; for a cancellation, use the cancel-or-stay skill.

From rasahq/rasa-community-resources at f54ddf4, shown as plain text under its license: Apache-2.0 (permissive). The license text is in LICENSE.

View SKILL.md on GitHub at f54ddf4

Files

1 file, 801 B in total. Each file has a sha256 in the pin's manifest; the first 12 characters are shown.

Skill folder on GitHub at f54ddf4
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The skills listed here are third-party software, collected from public GitHub repositories as a catalog of recent skills and provided as is. Agent Native does not write or control them and is not responsible for any harm, loss or damage caused by installing or using them. Labels and checks describe what we saw at one commit and are not a guarantee. Read a skill's files before you run it. Terms of use