Return Status

This skill handles inquiries about existing returns or exchanges by checking their status using either an RMA reference or order details.

by RasaOfficial publisherNot reviewed

Identity proven by GitHub's verified organisation badge (RasaHQ)

Agents: Claude Code, Codex, Cursor, Gemini CLI, GitHub Copilot, OpenCode
License: Apache-2.0 (permissive)
Pin: f54ddf4pinned Oct 9, 2026
Context cost: about 180 tokenswhen the skill loads
GitHub stars: 41on rasahq/rasa-community-resources
Scripts: None found

What it does

“Status of a return or exchange that already exists. Activate for "has my refund come through", "did you get my return", "where is my refund for the chinos", "I lost my return label".”

The author's description, from SKILL.md

Generated summary from the skill's own text

This skill handles inquiries about existing returns or exchanges by checking their status using either an RMA reference or order details. It reports the current stage of the process and provides return labels if needed, routing complex cases to the returns desk.

When to use it

Customer asks where their refund is or when it will arrive
Customer inquires about the status of a submitted return
Customer needs to recover a lost return shipping label
Customer asks about an exchange or replacement status

When not to

Customer wants to initiate a new return or exchange
Issue requires decisions beyond checking existing return status
Customer has no order history or return reference available

Review

Not reviewed by a person yet. The trust card below shows what our automated checks found at the pinned commit.

Trust card

What our automated checks found

At commit f54ddf4e5d674e3e9175a7a469cf698fcfaf1295, checked Oct 8, 2026.

License: Apache-2.0 (permissive), from LICENSE
Scripts: None found
Network domains: None found
allowed-tools: None requested
Unpinned packages: None found
Spec issues: name must use lowercase letters, digits and single hyphens
name does not match the folder name (return_status)
Frontmatter keys outside the spec: import_tools
The name does not match the folder name
Files: 1 file, 992 B in totalLargest: skill.md (992 B)
Context cost: Description: 182 characters, in context whenever the agent runs.Body: about 180 tokens, in context when the skill loads.
Warnings: Does not follow the SKILL.md specname must use lowercase letters, digits and single hyphens

Automated checks look for known patterns and can be bypassed. They decide what a reviewer reads first. This is not a guarantee.

Pins

Pin history

f54ddf4Oct 9, 2026Current

Install

These commands install from the publisher's repository and need no account.

skills CLI

npx skills add rasahq/rasa-community-resources --skill 'Return Status'

Installs from the repository's default branch, which may have changed since the commit we checked.

GitHub CLI 2.90 or later

gh skill install rasahq/rasa-community-resources 'Return Status@f54ddf4e5d674e3e9175a7a469cf698fcfaf1295'

Installs the commit we checked (f54ddf4).

Copy by hand

Download the folder at f54ddf4 and put it in .claude/skills/return_status for Claude Code and in .agents/skills/return_status for Codex, Cursor, Gemini CLI, GitHub Copilot and OpenCode.

Skill folder on GitHub at f54ddf4

Copy for your agent

A prompt for any coding agent. It installs this skill from GitHub at the pinned commit, copies the files as they are, and runs nothing unless you ask.

Prompt

Install the agent skill "Return Status" by Rasa.

Source, pinned to commit f54ddf4e5d674e3e9175a7a469cf698fcfaf1295:
https://github.com/rasahq/rasa-community-resources/tree/f54ddf4e5d674e3e9175a7a469cf698fcfaf1295/examples/mantle-text-retail-return-claude/skills/return_status

1. Download that folder at exactly this commit. Do not use the default branch.
2. Copy every file unchanged, keeping the folder structure, into .claude/skills/return_status/ for Claude Code and .agents/skills/return_status/ for Codex, Cursor, Gemini CLI, GitHub Copilot and OpenCode. Create the folders if they do not exist.
3. Do not edit the files, and do not run any script in the folder unless I ask you to.
4. When you are done, list the files you copied and where you put them.

Listing and checks: https://www.agentnative.dev/skills/rasa/return-status

SKILL.md at the pin

---
name: Return Status
description: >
  Status of a return or exchange that already exists. Activate for "has my
  refund come through", "did you get my return", "where is my refund for the
  chinos", "I lost my return label".
import_tools:
  - check_return_status
  - route_returns_desk
---

Call @tool.check_return_status with the RMA reference or submission key if
the customer has one, otherwise with the order number and the item in their
words. Their orders are @memory.project.order_numbers.

Report each stage exactly as the result gives it: authorization, shipment,
inspection, refund and replacement. A refund that is not_decided has not been
issued, approved or scheduled; say it is decided after inspection. If the
customer lost their label, give the label reference from the result: it is
the same label, and no new return is started. If the result is unknown, or
the customer wants something the result cannot answer, call
@tool.route_returns_desk and give the desk reference.

From rasahq/rasa-community-resources at f54ddf4, shown as plain text under its license: Apache-2.0 (permissive). The license text is in LICENSE.

View SKILL.md on GitHub at f54ddf4

Files

skill.md992 B · ae5533e04f4c

1 file, 992 B in total. Each file has a sha256 in the pin's manifest; the first 12 characters are shown.

Skill folder on GitHub at f54ddf4

All 50 skills from Rasa

Open roles at Rasa

No open roles at Rasa on the Agent Native jobs board right now.

Browse the jobs board

Return Status

What it does

When to use it

When not to

Install

Copy for your agent

SKILL.md at the pin

Files

More from Rasa

Access Request

Access Reset

Account Status

Application Enquiry

Appointment Reminders

Book Advisor Appointment

accelo-automation

acculynx-automation

active-campaign-automation

adrapid-automation

aeroleads-automation

affinity-automation

Open roles at Rasa

What it does

When to use it

When not to

Install

Copy for your agent

SKILL.md at the pin

Files

More from Rasa

Related in Marketing, sales and product

Open roles at Rasa