Order Status

This skill retrieves order and parcel tracking information for signed-in Willow Shop customers, showing current location, delivery status, and milestone…

by RasaOfficial publisherNot reviewed

Identity proven by GitHub's verified organisation badge (RasaHQ)

Agents: Claude Code, Codex, Cursor, Gemini CLI, GitHub Copilot, OpenCode
License: Apache-2.0 (permissive)
Pin: f54ddf4pinned Oct 9, 2026
Context cost: about 470 tokenswhen the skill loads
GitHub stars: 41on rasahq/rasa-community-resources
Scripts: 1 script

What it does

“Order status - where a Willow Shop order or parcel is, whether it has shipped or been delivered, and help with a late delivery. Activate for "where is my order", "has my lamp arrived", "track order 10482", "what about the second parcel", "my parcel is late".”

The author's description, from SKILL.md

Generated summary from the skill's own text

This skill retrieves order and parcel tracking information for signed-in Willow Shop customers, showing current location, delivery status, and milestone events from warehouse and carrier sources. It handles multiple parcels per order and can escalate to delivery help for late shipments.

When to use it

Customer asks where their order or parcel is located
Customer wants to know if their item has been delivered
Customer reports a parcel is late or delayed
Customer names an item and needs tracking for its order

When not to

Customer is not signed in or order belongs to different account
Need to modify, cancel, or refund an existing order

Review

Not reviewed by a person yet. The trust card below shows what our automated checks found at the pinned commit.

Trust card

What our automated checks found

At commit f54ddf4e5d674e3e9175a7a469cf698fcfaf1295, checked Oct 8, 2026.

License: Apache-2.0 (permissive), from LICENSE
Scripts: Yes, 1 script:
tools.py
Network domains: None found
allowed-tools: None requested
Unpinned packages: None found
Spec issues: name must use lowercase letters, digits and single hyphens
name does not match the folder name (order_status)
The name does not match the folder name
Files: 2 files, 4.8 KB in totalLargest: tools.py (2.7 KB)
Context cost: Description: 258 characters, in context whenever the agent runs.Body: about 470 tokens, in context when the skill loads.
Warnings: Contains scriptstools.py
Does not follow the SKILL.md specname must use lowercase letters, digits and single hyphens

Automated checks look for known patterns and can be bypassed. They decide what a reviewer reads first. This is not a guarantee.

Pins

Pin history

f54ddf4Oct 9, 2026Current

Install

These commands install from the publisher's repository and need no account.

skills CLI

npx skills add rasahq/rasa-community-resources --skill 'Order Status'

Installs from the repository's default branch, which may have changed since the commit we checked.

GitHub CLI 2.90 or later

gh skill install rasahq/rasa-community-resources 'Order Status@f54ddf4e5d674e3e9175a7a469cf698fcfaf1295'

Installs the commit we checked (f54ddf4).

Copy by hand

Download the folder at f54ddf4 and put it in .claude/skills/order_status for Claude Code and in .agents/skills/order_status for Codex, Cursor, Gemini CLI, GitHub Copilot and OpenCode.

Skill folder on GitHub at f54ddf4

Copy for your agent

A prompt for any coding agent. It installs this skill from GitHub at the pinned commit, copies the files as they are, and runs nothing unless you ask.

Prompt

Install the agent skill "Order Status" by Rasa.

Source, pinned to commit f54ddf4e5d674e3e9175a7a469cf698fcfaf1295:
https://github.com/rasahq/rasa-community-resources/tree/f54ddf4e5d674e3e9175a7a469cf698fcfaf1295/examples/mantle-voice-retail-order-status-gemini/skills/order_status

1. Download that folder at exactly this commit. Do not use the default branch.
2. Copy every file unchanged, keeping the folder structure, into .claude/skills/order_status/ for Claude Code and .agents/skills/order_status/ for Codex, Cursor, Gemini CLI, GitHub Copilot and OpenCode. Create the folders if they do not exist.
3. Do not edit the files, and do not run any script in the folder unless I ask you to.
4. When you are done, list the files you copied and where you put them.

Listing and checks: https://www.agentnative.dev/skills/rasa/order-status

SKILL.md at the pin

---
name: Order Status
description: >
  Order status - where a Willow Shop order or parcel is, whether it has shipped
  or been delivered, and help with a late delivery. Activate for "where is my
  order", "has my lamp arrived", "track order 10482", "what about the second
  parcel", "my parcel is late".
---

Tell the signed-in customer where one parcel of one of their orders is, from
the tracking record. Their order numbers are @memory.project.order_numbers.

1. Get the order number. If they name an item instead, call @tool.list_orders
   and match the item. If more than one order could match, ask which.
2. Call @tool.track_order with the order number, and the parcel_number when
   the order was split and they said which parcel. If it returns blocked with
   detail parcel_not_selected, ask which parcel, naming the items, or check
   each parcel with its own call.
3. When it returns answered, say the milestone, who observed it (the
   milestone_source: the Willow Shop warehouse or a Larkspur Parcel carrier
   scan) and when, and the status reference. A shipping label means only that
   a label was printed: the carrier does not have the parcel, it is not on its
   way and it has not been delivered. Say delivered only when delivered is
   true. Call any estimate an estimate and say whose it is.
4. When it returns blocked as stale_carrier_event, say the carrier tracking is
   not current, give the last observed event with its time and how old it is,
   and offer @tool.open_delivery_help. Never guess an arrival date.
5. When it returns blocked as label_as_delivery, say the record does not show
   whether the carrier has the parcel, do not say shipped, on its way or
   delivered, and offer @tool.open_delivery_help.
6. When it returns blocked as wrong_order, say you cannot find that order on
   this account and ask them to check the number. Never say whose it is.

If the customer then asks about another parcel or another order, call
@tool.track_order again for it. Never reuse an earlier result for a different
parcel or order. If they want help with a delay, call @tool.open_delivery_help
for that parcel and give its reference and next review step.

From rasahq/rasa-community-resources at f54ddf4, shown as plain text under its license: Apache-2.0 (permissive). The license text is in LICENSE.

View SKILL.md on GitHub at f54ddf4

Files

skill.md2.2 KB · 35430d42b265
tools.py2.7 KB · df8fd73892bb

2 files, 4.8 KB in total. Each file has a sha256 in the pin's manifest; the first 12 characters are shown.

Skill folder on GitHub at f54ddf4

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Order Status

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When to use it

When not to

Install

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SKILL.md at the pin

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