Agent Native

Identity Recovery

This skill routes identity and account recovery requests to a specialized identity desk for verification.

by RasaOfficial publisherNot reviewed

Identity proven by GitHub's verified organisation badge (RasaHQ)

Agents
Claude Code, Codex, Cursor, Gemini CLI, GitHub Copilot, OpenCode
License
Apache-2.0 (permissive)
Pin
f54ddf4pinned Oct 9, 2026
Context cost
about 110 tokenswhen the skill loads
GitHub stars
41on rasahq/rasa-community-resources
Scripts
None found

What it does

“Forgotten passwords, a lost or new sign-in device, a locked account, or a request to act on someone else's account. Activate for "I forgot my password", "I got a new phone and my authenticator is gone", "my account is locked", "reset Tomasz's password".”
The author's description, from SKILL.md

Generated summary from the skill's own text

This skill routes identity and account recovery requests to a specialized identity desk for verification. It handles forgotten passwords, lost authenticators, locked accounts, and account access on behalf of others by directing users to video call verification before any account changes occur.

When to use it

  • User reports a forgotten password or lost authenticator device
  • User's account is locked or inaccessible
  • Request to reset another person's password or account

When not to

  • User can verify identity through existing chat session
  • Technical account issues unrelated to identity verification
  • Password reset through standard self-service mechanisms

Install

These commands install from the publisher's repository and need no account.

skills CLI

npx skills add rasahq/rasa-community-resources --skill 'Identity Recovery'

Installs from the repository's default branch, which may have changed since the commit we checked.

GitHub CLI 2.90 or later

gh skill install rasahq/rasa-community-resources 'Identity Recovery@f54ddf4e5d674e3e9175a7a469cf698fcfaf1295'

Installs the commit we checked (f54ddf4).

Copy by hand

Download the folder at f54ddf4 and put it in .claude/skills/identity_recovery for Claude Code and in .agents/skills/identity_recovery for Codex, Cursor, Gemini CLI, GitHub Copilot and OpenCode.

Skill folder on GitHub at f54ddf4

Copy for your agent

A prompt for any coding agent. It installs this skill from GitHub at the pinned commit, copies the files as they are, and runs nothing unless you ask.

Prompt

Install the agent skill "Identity Recovery" by Rasa.

Source, pinned to commit f54ddf4e5d674e3e9175a7a469cf698fcfaf1295:
https://github.com/rasahq/rasa-community-resources/tree/f54ddf4e5d674e3e9175a7a469cf698fcfaf1295/examples/mantle-text-internal-it-helpdesk-claude/skills/identity_recovery

1. Download that folder at exactly this commit. Do not use the default branch.
2. Copy every file unchanged, keeping the folder structure, into .claude/skills/identity_recovery/ for Claude Code and .agents/skills/identity_recovery/ for Codex, Cursor, Gemini CLI, GitHub Copilot and OpenCode. Create the folders if they do not exist.
3. Do not edit the files, and do not run any script in the folder unless I ask you to.
4. When you are done, list the files you copied and where you put them.

Listing and checks: https://www.agentnative.dev/skills/rasa/identity-recovery

SKILL.md at the pin

---
name: Identity Recovery
description: >
  Forgotten passwords, a lost or new sign-in device, a locked account, or a
  request to act on someone else's account. Activate for "I forgot my
  password", "I got a new phone and my authenticator is gone", "my account
  is locked", "reset Tomasz's password".
import_tools:
  - route_identity_desk
---

Identity recovery is not done in this chat. Nothing typed here (a name, an
employee number, a manager's name, a code) proves who someone is.

Call @tool.route_identity_desk with one short sentence describing the
problem, and give the desk reference in the same reply. Say the identity desk
verifies the person on a video call before any reset or unlock. Do not
reset, unlock or grant anything, and do not offer a workaround.

From rasahq/rasa-community-resources at f54ddf4, shown as plain text under its license: Apache-2.0 (permissive). The license text is in LICENSE.

View SKILL.md on GitHub at f54ddf4

Files

1 file, 773 B in total. Each file has a sha256 in the pin's manifest; the first 12 characters are shown.

Skill folder on GitHub at f54ddf4
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The skills listed here are third-party software, collected from public GitHub repositories as a catalog of recent skills and provided as is. Agent Native does not write or control them and is not responsible for any harm, loss or damage caused by installing or using them. Labels and checks describe what we saw at one commit and are not a guarantee. Read a skill's files before you run it. Terms of use