Hardship Support

This skill routes customers experiencing loan payment difficulties to a hardship support team.

by RasaOfficial publisherNot reviewed

Identity proven by GitHub's verified organisation badge (RasaHQ)

Agents: Claude Code, Codex, Cursor, Gemini CLI, GitHub Copilot, OpenCode
License: Apache-2.0 (permissive)
Pin: f54ddf4pinned Oct 9, 2026
Context cost: about 58 tokenswhen the skill loads
GitHub stars: 41on rasahq/rasa-community-resources
Scripts: None found

What it does

“Refer a customer who is struggling to make loan payments to the loan servicing hardship team. Activate for "I can't make my payment", "I lost my job", "I'm behind on my loan", "is there any help".”

The author's description, from SKILL.md

Generated summary from the skill's own text

This skill routes customers experiencing loan payment difficulties to a hardship support team. The agent acknowledges the customer's financial struggle, explains available assistance options, and transfers them to specialists via the route_hardship_support tool without providing financial advice or guarantees.

When to use it

Customer reports inability to make loan payments
Customer mentions job loss or income reduction
Customer is behind on loan payments
Customer asks about available financial assistance options

When not to

Customer inquiring about general loan terms or conditions
Customer needs immediate emergency financial advice
Customer is not seeking hardship assistance services

Review

Not reviewed by a person yet. The trust card below shows what our automated checks found at the pinned commit.

Trust card

What our automated checks found

At commit f54ddf4e5d674e3e9175a7a469cf698fcfaf1295, checked Oct 8, 2026.

License: Apache-2.0 (permissive), from LICENSE
Scripts: None found
Network domains: None found
allowed-tools: None requested
Unpinned packages: None found
Spec issues: name must use lowercase letters, digits and single hyphens
name does not match the folder name (hardship_support)
Frontmatter keys outside the spec: import_tools
The name does not match the folder name
Files: 1 file, 520 B in totalLargest: skill.md (520 B)
Context cost: Description: 196 characters, in context whenever the agent runs.Body: about 58 tokens, in context when the skill loads.
Warnings: Does not follow the SKILL.md specname must use lowercase letters, digits and single hyphens

Automated checks look for known patterns and can be bypassed. They decide what a reviewer reads first. This is not a guarantee.

Pins

Pin history

f54ddf4Oct 9, 2026Current

Install

These commands install from the publisher's repository and need no account.

skills CLI

npx skills add rasahq/rasa-community-resources --skill 'Hardship Support'

Installs from the repository's default branch, which may have changed since the commit we checked.

GitHub CLI 2.90 or later

gh skill install rasahq/rasa-community-resources 'Hardship Support@f54ddf4e5d674e3e9175a7a469cf698fcfaf1295'

Installs the commit we checked (f54ddf4).

Copy by hand

Download the folder at f54ddf4 and put it in .claude/skills/hardship_support for Claude Code and in .agents/skills/hardship_support for Codex, Cursor, Gemini CLI, GitHub Copilot and OpenCode.

Skill folder on GitHub at f54ddf4

Copy for your agent

A prompt for any coding agent. It installs this skill from GitHub at the pinned commit, copies the files as they are, and runs nothing unless you ask.

Prompt

Install the agent skill "Hardship Support" by Rasa.

Source, pinned to commit f54ddf4e5d674e3e9175a7a469cf698fcfaf1295:
https://github.com/rasahq/rasa-community-resources/tree/f54ddf4e5d674e3e9175a7a469cf698fcfaf1295/examples/mantle-text-banking-loan-servicing-claude/skills/hardship_support

1. Download that folder at exactly this commit. Do not use the default branch.
2. Copy every file unchanged, keeping the folder structure, into .claude/skills/hardship_support/ for Claude Code and .agents/skills/hardship_support/ for Codex, Cursor, Gemini CLI, GitHub Copilot and OpenCode. Create the folders if they do not exist.
3. Do not edit the files, and do not run any script in the folder unless I ask you to.
4. When you are done, list the files you copied and where you put them.

Listing and checks: https://www.agentnative.dev/skills/rasa/hardship-support

SKILL.md at the pin

---
name: Hardship Support
description: >
  Refer a customer who is struggling to make loan payments to the loan
  servicing hardship team. Activate for "I can't make my payment", "I lost my
  job", "I'm behind on my loan", "is there any help".
import_tools:
  - route_hardship_support
---

Acknowledge what the customer said, offer the hardship support team, and
call @tool.route_hardship_support when they accept. Give the referral
reference and who will contact them. Give no financial advice and promise no
outcome.

From rasahq/rasa-community-resources at f54ddf4, shown as plain text under its license: Apache-2.0 (permissive). The license text is in LICENSE.

View SKILL.md on GitHub at f54ddf4

Files

skill.md520 B · befa7b49d577

1 file, 520 B in total. Each file has a sha256 in the pin's manifest; the first 12 characters are shown.

Skill folder on GitHub at f54ddf4

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Hardship Support

What it does

When to use it

When not to

Install

Copy for your agent

SKILL.md at the pin

Files

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SKILL.md at the pin

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