Agent Native

Enquiry Status

This skill retrieves the current status of a user's recorded enquiry by its support reference number using the check_enquiry tool.

by RasaOfficial publisherNot reviewed

Identity proven by GitHub's verified organisation badge (RasaHQ)

Agents
Claude Code, Codex, Cursor, Gemini CLI, GitHub Copilot, OpenCode
License
Apache-2.0 (permissive)
Pin
f54ddf4pinned Oct 9, 2026
Context cost
about 98 tokenswhen the skill loads
GitHub stars
41on rasahq/rasa-community-resources
Scripts
None found

What it does

“Status of an enquiry the applicant already recorded, by its support reference. Activate for "what happened to my enquiry PU-SUP-40A1C2", "did anyone reply to my question", "check my support reference".”
The author's description, from SKILL.md

Generated summary from the skill's own text

This skill retrieves the current status of a user's recorded enquiry by its support reference number using the check_enquiry tool. It reports the enquiry's state, assigned team, and related application details exactly as returned, and clarifies that an open enquiry is not a decision on the application.

When to use it

  • User asks what happened to their submitted enquiry or support ticket
  • User provides a support reference number and wants status update
  • User asks if anyone has replied to their recorded question
  • User needs to track an open enquiry by its reference identifier

When not to

  • User has not yet submitted an enquiry and needs to create one
  • User is asking for a final decision on their application
  • User has no support reference and cannot locate their enquiry record

Install

These commands install from the publisher's repository and need no account.

skills CLI

npx skills add rasahq/rasa-community-resources --skill 'Enquiry Status'

Installs from the repository's default branch, which may have changed since the commit we checked.

GitHub CLI 2.90 or later

gh skill install rasahq/rasa-community-resources 'Enquiry Status@f54ddf4e5d674e3e9175a7a469cf698fcfaf1295'

Installs the commit we checked (f54ddf4).

Copy by hand

Download the folder at f54ddf4 and put it in .claude/skills/enquiry_status for Claude Code and in .agents/skills/enquiry_status for Codex, Cursor, Gemini CLI, GitHub Copilot and OpenCode.

Skill folder on GitHub at f54ddf4

Copy for your agent

A prompt for any coding agent. It installs this skill from GitHub at the pinned commit, copies the files as they are, and runs nothing unless you ask.

Prompt

Install the agent skill "Enquiry Status" by Rasa.

Source, pinned to commit f54ddf4e5d674e3e9175a7a469cf698fcfaf1295:
https://github.com/rasahq/rasa-community-resources/tree/f54ddf4e5d674e3e9175a7a469cf698fcfaf1295/examples/mantle-text-education-enrolment-gpt/skills/enquiry_status

1. Download that folder at exactly this commit. Do not use the default branch.
2. Copy every file unchanged, keeping the folder structure, into .claude/skills/enquiry_status/ for Claude Code and .agents/skills/enquiry_status/ for Codex, Cursor, Gemini CLI, GitHub Copilot and OpenCode. Create the folders if they do not exist.
3. Do not edit the files, and do not run any script in the folder unless I ask you to.
4. When you are done, list the files you copied and where you put them.

Listing and checks: https://www.agentnative.dev/skills/rasa/enquiry-status

SKILL.md at the pin

---
name: Enquiry Status
description: >
  Status of an enquiry the applicant already recorded, by its support
  reference. Activate for "what happened to my enquiry PU-SUP-40A1C2", "did
  anyone reply to my question", "check my support reference".
import_tools:
  - check_enquiry
  - route_to_team
---

Call @tool.check_enquiry with the support reference the applicant gives. If
they have none, ask for it; it is on the message they were sent when the
enquiry was recorded. Report the enquiry's state, team and application
exactly as the result gives them. An open enquiry is not a decision on the
application. If the result is unknown, say no enquiry with that reference is
on their record.

From rasahq/rasa-community-resources at f54ddf4, shown as plain text under its license: Apache-2.0 (permissive). The license text is in LICENSE.

View SKILL.md on GitHub at f54ddf4

Files

1 file, 692 B in total. Each file has a sha256 in the pin's manifest; the first 12 characters are shown.

Skill folder on GitHub at f54ddf4
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