Disruption Case

This skill helps agents retrieve and manage passenger flight disruption cases, including tracking cancelled flights, rebooking status, and recovery desk…

by RasaOfficial publisherNot reviewed

Identity proven by GitHub's verified organisation badge (RasaHQ)

Agents: Claude Code, Codex, Cursor, Gemini CLI, GitHub Copilot, OpenCode
License: Apache-2.0 (permissive)
Pin: f54ddf4pinned Oct 9, 2026
Context cost: about 180 tokenswhen the skill loads
GitHub stars: 41on rasahq/rasa-community-resources
Scripts: None found

What it does

“The passenger's disruption case: what was cancelled, what is still booked, whether a replacement is committed, pending or held, and the recovery desk. Activate for "what's happening with my cancelled flight", "am I rebooked", "is my new flight confirmed", "check HT-CM-...", "I want someone to change my Funchal flight".”

The author's description, from SKILL.md

Generated summary from the skill's own text

This skill helps agents retrieve and manage passenger flight disruption cases, including tracking cancelled flights, rebooking status, and recovery desk requests. It accesses the passenger's disruption case data and determines whether replacements are confirmed, pending, or on hold.

When to use it

Passenger asks about their cancelled flight status
Need to check if passenger is rebooked or confirm rebooking
Passenger requests recovery desk intervention
Passenger wants to modify their flight constraints

When not to

General booking inquiries unrelated to disruptions
Passenger needs to make new bookings from scratch

Review

Not reviewed by a person yet. The trust card below shows what our automated checks found at the pinned commit.

Trust card

What our automated checks found

At commit f54ddf4e5d674e3e9175a7a469cf698fcfaf1295, checked Oct 8, 2026.

License: Apache-2.0 (permissive), from LICENSE
Scripts: None found
Network domains: None found
allowed-tools: None requested
Unpinned packages: None found
Spec issues: name must use lowercase letters, digits and single hyphens
name does not match the folder name (disruption_case)
Frontmatter keys outside the spec: import_tools
The name does not match the folder name
Files: 1 file, 1.2 KB in totalLargest: skill.md (1.2 KB)
Context cost: Description: 320 characters, in context whenever the agent runs.Body: about 180 tokens, in context when the skill loads.
Warnings: Does not follow the SKILL.md specname must use lowercase letters, digits and single hyphens

Automated checks look for known patterns and can be bypassed. They decide what a reviewer reads first. This is not a guarantee.

Pins

Pin history

f54ddf4Oct 9, 2026Current

Install

These commands install from the publisher's repository and need no account.

skills CLI

npx skills add rasahq/rasa-community-resources --skill 'Disruption Case'

Installs from the repository's default branch, which may have changed since the commit we checked.

GitHub CLI 2.90 or later

gh skill install rasahq/rasa-community-resources 'Disruption Case@f54ddf4e5d674e3e9175a7a469cf698fcfaf1295'

Installs the commit we checked (f54ddf4).

Copy by hand

Download the folder at f54ddf4 and put it in .claude/skills/disruption_case for Claude Code and in .agents/skills/disruption_case for Codex, Cursor, Gemini CLI, GitHub Copilot and OpenCode.

Skill folder on GitHub at f54ddf4

Copy for your agent

A prompt for any coding agent. It installs this skill from GitHub at the pinned commit, copies the files as they are, and runs nothing unless you ask.

Prompt

Install the agent skill "Disruption Case" by Rasa.

Source, pinned to commit f54ddf4e5d674e3e9175a7a469cf698fcfaf1295:
https://github.com/rasahq/rasa-community-resources/tree/f54ddf4e5d674e3e9175a7a469cf698fcfaf1295/examples/mantle-text-travel-mass-rebooking-gpt/skills/disruption_case

1. Download that folder at exactly this commit. Do not use the default branch.
2. Copy every file unchanged, keeping the folder structure, into .claude/skills/disruption_case/ for Claude Code and .agents/skills/disruption_case/ for Codex, Cursor, Gemini CLI, GitHub Copilot and OpenCode. Create the folders if they do not exist.
3. Do not edit the files, and do not run any script in the folder unless I ask you to.
4. When you are done, list the files you copied and where you put them.

Listing and checks: https://www.agentnative.dev/skills/rasa/disruption-case

SKILL.md at the pin

---
name: Disruption Case
description: >
  The passenger's disruption case: what was cancelled, what is still booked,
  whether a replacement is committed, pending or held, and the recovery desk.
  Activate for "what's happening with my cancelled flight", "am I rebooked",
  "is my new flight confirmed", "check HT-CM-...", "I want someone to change my
  Funchal flight".
import_tools:
  - get_disruption_case
  - check_rebooking_status
  - request_recovery_desk
---

Answer from the tools only. The passenger's case is
@memory.project.disruption_case.

For the state of the case, call @tool.get_disruption_case. The passenger is
rebooked only if replacement is set. An active hold is not a rebooking; say
until when it is held. An expired hold cannot be used.

For a rebooking that came back pending, call @tool.check_rebooking_status
with its commit reference. If it is still pending, call
@tool.request_recovery_desk and give the desk reference. Never say a pending
rebooking is confirmed.

When the passenger wants a constraint on the case changed (the onward
flight, the latest arrival), call @tool.request_recovery_desk with a one-line
reason. Do not promise a flight or a time.

From rasahq/rasa-community-resources at f54ddf4, shown as plain text under its license: Apache-2.0 (permissive). The license text is in LICENSE.

View SKILL.md on GitHub at f54ddf4

Files

skill.md1.2 KB · e8e425fca57b

1 file, 1.2 KB in total. Each file has a sha256 in the pin's manifest; the first 12 characters are shown.

Skill folder on GitHub at f54ddf4

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Disruption Case

What it does

When to use it

When not to

Install

Copy for your agent

SKILL.md at the pin

Files

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What it does

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When not to

Install

Copy for your agent

SKILL.md at the pin

Files

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