Agent Native

build-zoom-virtual-agent

This skill provides reference documentation for implementing Zoom Virtual Agent across web embeds, Android WebView wrappers, and iOS WKWebView wrappers…

by ZoomOfficial publisherNot reviewed

Identity proven by GitHub's verified organisation badge (zoom)

Agents
Claude Code, Codex, Cursor, Gemini CLI, GitHub Copilot, OpenCode
License
MIT (permissive)
Pin
86e2592pinned Oct 9, 2026
Context cost
about 780 tokenswhen the skill loads
GitHub stars
7on zoom/zoom-plugin-claude
Scripts
None found

What it does

“Reference skill for Zoom Virtual Agent. Use after routing to a virtual-agent workflow when implementing web embeds, Android or iOS wrapper integrations, knowledge-base sync, lifecycle handling, or troubleshooting.”
The author's description, from SKILL.md

Generated summary from the skill's own text

This skill provides reference documentation for implementing Zoom Virtual Agent across web embeds, Android WebView wrappers, and iOS WKWebView wrappers, including knowledge-base sync and lifecycle handling. It guides agents through architecture decisions, SDK initialization patterns, conversation lifecycle management, and common integration scenarios. The skill chains to platform-specific implementations and related Zoom services like Contact Center, REST APIs, OAuth, and webhooks.

When to use it

  • Building web chat campaigns or embeds with Virtual Agent
  • Integrating Virtual Agent into mobile app WebView wrappers
  • Syncing external knowledge bases to Virtual Agent
  • Implementing support handoff flows from bot to live agents

When not to

  • Only needing website bot embed without native wrapper complexity
  • Building Contact Center app surfaces inside Zoom client

Install

These commands install from the publisher's repository and need no account.

skills CLI

npx skills add zoom/zoom-plugin-claude --skill build-zoom-virtual-agent

Installs from the repository's default branch, which may have changed since the commit we checked.

GitHub CLI 2.90 or later

gh skill install zoom/zoom-plugin-claude build-zoom-virtual-agent@86e2592334f5fb563ed273e26035844004e66165

Installs the commit we checked (86e2592).

Copy by hand

Download the folder at 86e2592 and put it in .claude/skills/build-zoom-virtual-agent for Claude Code and in .agents/skills/build-zoom-virtual-agent for Codex, Cursor, Gemini CLI, GitHub Copilot and OpenCode.

Skill folder on GitHub at 86e2592

Claude Code plugin

/plugin install zoom-plugin@claude-plugins-official

The publisher's plugin in Claude's official marketplace. It may hold more than this skill, and we have not pinned it.

Copy for your agent

A prompt for any coding agent. It installs this skill from GitHub at the pinned commit, copies the files as they are, and runs nothing unless you ask.

Prompt

Install the agent skill "build-zoom-virtual-agent" by Zoom.

Source, pinned to commit 86e2592334f5fb563ed273e26035844004e66165:
https://github.com/zoom/zoom-plugin-claude/tree/86e2592334f5fb563ed273e26035844004e66165/skills/virtual-agent

1. Download that folder at exactly this commit. Do not use the default branch.
2. Copy every file unchanged, keeping the folder structure, into .claude/skills/build-zoom-virtual-agent/ for Claude Code and .agents/skills/build-zoom-virtual-agent/ for Codex, Cursor, Gemini CLI, GitHub Copilot and OpenCode. Create the folders if they do not exist.
3. Do not edit the files, and do not run any script in the folder unless I ask you to.
4. When you are done, list the files you copied and where you put them.

Listing and checks: https://www.agentnative.dev/skills/zoom/build-zoom-virtual-agent

SKILL.md at the pin

---
name: build-zoom-virtual-agent
description: "Reference skill for Zoom Virtual Agent. Use after routing to a virtual-agent workflow when implementing web embeds, Android or iOS wrapper integrations, knowledge-base sync, lifecycle handling, or troubleshooting."
triggers:
  - "virtual agent"
  - "zva"
  - "virtual assistant sdk"
  - "knowledge base sync"
---

# /build-zoom-virtual-agent

Background reference for Zoom Virtual Agent across:
- Web campaign/chat embeds.
- Android WebView wrappers.
- iOS WKWebView wrappers.
- Knowledge-base sync and custom API ingestion.

Official docs:
- https://developers.zoom.us/docs/virtual-agent/
- https://developers.zoom.us/docs/virtual-agent/web/
- https://developers.zoom.us/docs/virtual-agent/android/
- https://developers.zoom.us/docs/virtual-agent/ios/

## Routing Guardrail

- If the user is implementing Contact Center app surfaces inside Zoom client, chain with [../contact-center/SKILL.md](../contact-center/SKILL.md).
- If the user needs backend knowledge-base CRUD or automation scripts, chain with [../rest-api/SKILL.md](../rest-api/SKILL.md) and [../oauth/SKILL.md](../oauth/SKILL.md).
- If the user asks only for website bot embed and campaign controls, stay on [web/SKILL.md](web/SKILL.md).
- If the user asks for mobile native wrappers around web chat, route to [android/SKILL.md](android/SKILL.md) or [ios/SKILL.md](ios/SKILL.md).

## Quick Links

1. [concepts/architecture-and-lifecycle.md](concepts/architecture-and-lifecycle.md)
2. [scenarios/high-level-scenarios.md](scenarios/high-level-scenarios.md)
3. [references/versioning-and-drift.md](references/versioning-and-drift.md)
4. [references/samples-validation.md](references/samples-validation.md)
5. [references/environment-variables.md](references/environment-variables.md)
6. [troubleshooting/common-drift-and-breaks.md](troubleshooting/common-drift-and-breaks.md)
7. [RUNBOOK.md](RUNBOOK.md)

Platform skills:
- [web/SKILL.md](web/SKILL.md)
- [android/SKILL.md](android/SKILL.md)
- [ios/SKILL.md](ios/SKILL.md)

## Common Lifecycle Pattern

1. Configure campaign or entry ID in Virtual Agent admin.
2. Initialize SDK in web or WebView container.
3. Wait for readiness (`zoomCampaignSdk:ready` or `waitForReady()`) before calling APIs.
4. Register bridge handlers (`exitHandler`, `commonHandler`, `support_handoff`) when native orchestration is needed.
5. Handle conversation lifecycle (`engagement_started`, `engagement_ended`) and UI state.
6. End chat (`endChat`) and clean up listeners.

## High-Level Scenarios

- Website campaign launcher with contextual customer attributes.
- Mobile app WebView chat with native close/handoff bridge.
- External URL handling via system browser vs in-app browser policy.
- Knowledge-base sync from external systems using custom API connector.
- Cross-team support flow that escalates from bot to live support with handoff payload.

## Chaining

- Contact Center app/web/mobile patterns: [../contact-center/SKILL.md](../contact-center/SKILL.md)
- Marketplace app creation and scenario selection: [../rest-api/references/marketplace-app-templates.md](../rest-api/references/marketplace-app-templates.md)
- OAuth app setup and tokens: [../oauth/SKILL.md](../oauth/SKILL.md)
- API workflows for KB automation: [../rest-api/SKILL.md](../rest-api/SKILL.md)
- Event-driven backend follow-up: [../webhooks/SKILL.md](../webhooks/SKILL.md)

## Operations

- [RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.

From zoom/zoom-plugin-claude at 86e2592, shown as plain text under its license: MIT (permissive). The license text is in LICENSE.

View SKILL.md on GitHub at 86e2592

Files

8 files, 10 KB in total. Each file has a sha256 in the pin's manifest; the first 12 characters are shown.

Skill folder on GitHub at 86e2592
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