build-zoom-contact-center-app

This skill helps the agent build applications for Zoom Contact Center by identifying the client platform, selecting or creating the appropriate Marketplace…

by ZoomOfficial publisherNot reviewed

Identity proven by GitHub's verified organisation badge (zoom)

Agents: Claude Code, Codex, Cursor, Gemini CLI, GitHub Copilot, OpenCode, claude.ai and API
License: MIT (permissive)
Pin: 1093682pinned Oct 9, 2026
Context cost: about 410 tokenswhen the skill loads
GitHub stars: 2on zoom/zoom-plugin-codex
Scripts: None found

What it does

“Use when using Contact Center.”

The author's description, from SKILL.md

Generated summary from the skill's own text

This skill helps the agent build applications for Zoom Contact Center by identifying the client platform, selecting or creating the appropriate Marketplace app, and following the correct lifecycle and integration patterns. It guides the agent through channel selection, scope verification, engagement context handling, and platform-specific SDK implementation for web, Android, iOS, and other surfaces.

When to use it

Building contact center integrations for Zoom rather than meetings or chat
Selecting between web, mobile, or embedded client surfaces for contact center apps
Implementing engagement lifecycle and context flow with CRM or analytics systems
Debugging version compatibility and event naming across Contact Center SDKs

When not to

Integrating Zoom meetings, chat, or phone features outside contact center scope
Using general Zoom SDK guidance that does not account for Contact Center differences

Review

Not reviewed by a person yet. The trust card below shows what our automated checks found at the pinned commit.

Trust card

What our automated checks found

At commit 10936829584d5b232e8edd9e6a6cab48729d2c52, checked Oct 8, 2026.

License: MIT (permissive), from LICENSE
Scripts: None found
Network domains: developers.zoom.us
github.com
marketplacefront.zoom.us
allowed-tools: None requested
Unpinned packages: None found
Spec issues: name does not match the folder name (contact-center)
The name does not match the folder name
Files: 10 files, 23 KB in totalLargest: references/full-guide.md (4.6 KB)
Context cost: Description: 30 characters, in context whenever the agent runs.Body: about 410 tokens, in context when the skill loads.
Warnings: Contacts network domainsdevelopers.zoom.us, github.com, marketplacefront.zoom.us
Does not follow the SKILL.md specname does not match the folder name (contact-center)

Automated checks look for known patterns and can be bypassed. They decide what a reviewer reads first. This is not a guarantee.

Pins

Pin history

1093682Oct 9, 2026Current

Install

These commands install from the publisher's repository and need no account.

skills CLI

npx skills add zoom/zoom-plugin-codex --skill build-zoom-contact-center-app

Installs from the repository's default branch, which may have changed since the commit we checked.

GitHub CLI 2.90 or later

gh skill install zoom/zoom-plugin-codex build-zoom-contact-center-app@10936829584d5b232e8edd9e6a6cab48729d2c52

Installs the commit we checked (1093682).

Copy by hand

Download the folder at 1093682 and put it in .claude/skills/build-zoom-contact-center-app for Claude Code and in .agents/skills/build-zoom-contact-center-app for Codex, Cursor, Gemini CLI, GitHub Copilot and OpenCode.

Skill folder on GitHub at 1093682

Claude Code plugin

/plugin install zoom-plugin@claude-plugins-official

The publisher's plugin in Claude's official marketplace. It may hold more than this skill, and we have not pinned it.

Copy for your agent

A prompt for any coding agent. It installs this skill from GitHub at the pinned commit, copies the files as they are, and runs nothing unless you ask.

Prompt

Install the agent skill "build-zoom-contact-center-app" by Zoom.

Source, pinned to commit 10936829584d5b232e8edd9e6a6cab48729d2c52:
https://github.com/zoom/zoom-plugin-codex/tree/10936829584d5b232e8edd9e6a6cab48729d2c52/skills/contact-center

1. Download that folder at exactly this commit. Do not use the default branch.
2. Copy every file unchanged, keeping the folder structure, into .claude/skills/build-zoom-contact-center-app/ for Claude Code and .agents/skills/build-zoom-contact-center-app/ for Codex, Cursor, Gemini CLI, GitHub Copilot and OpenCode. Create the folders if they do not exist.
3. Do not edit the files, and do not run any script in the folder unless I ask you to.
4. When you are done, list the files you copied and where you put them.

Listing and checks: https://www.agentnative.dev/skills/zoom/build-zoom-contact-center-app-zoom-plugin-codex

SKILL.md at the pin

---
name: build-zoom-contact-center-app
description: Use when using Contact Center.
---

# Build Zoom Contact Center App

Use this skill when the integration targets Zoom Contact Center rather than general meetings, chat, or phone. Route to the platform-specific skill once the client surface is clear.

## Workflow

1. Identify the channel and client: web, Android, iOS, campaign embed, video engagement, chat engagement, Virtual Agent handoff, or scheduled callback.
2. Select or create the General or S2S Marketplace app and verify Contact Center scopes, product surface, events, and credential response shape.
3. Confirm the lifecycle: initialization, engagement start, context retrieval, state changes, transfer or handoff, and cleanup.
4. Choose the platform reference before coding; Contact Center SDKs differ by event names, lifecycle hooks, and wrapper requirements.
5. Treat engagement context as shared state and validate how it flows into CRM, ticketing, analytics, or AI workflows.
6. Debug version drift by checking SDK version, documented event names, app settings, campaign configuration, and browser or mobile lifecycle behavior.

## References

- Full preserved guide: [references/full-guide.md](references/full-guide.md)
- Marketplace template selector: [../rest-api/references/marketplace-app-templates.md](../rest-api/references/marketplace-app-templates.md)
- Web SDK: [web/SKILL.md](web/SKILL.md)
- Android SDK: [android/SKILL.md](android/SKILL.md)
- iOS SDK: [ios/SKILL.md](ios/SKILL.md)
- High-level scenarios: [scenarios/high-level-scenarios.md](scenarios/high-level-scenarios.md)
- Common drift and breaks: [troubleshooting/common-drift-and-breaks.md](troubleshooting/common-drift-and-breaks.md)

From zoom/zoom-plugin-codex at 1093682, shown as plain text under its license: MIT (permissive). The license text is in LICENSE.

View SKILL.md on GitHub at 1093682

Files

SKILL.md1.7 KB · 152066eb1983
RUNBOOK.md3.0 KB · c352f96f3bab
concepts/
architecture-and-lifecycle.md2.0 KB · 613d3434b265
references/
environment-variables.md1.7 KB · 939dbadb1dc6
forum-top-questions.md3.3 KB · 3332e46706ce
full-guide.md4.6 KB · 2857d4394f3d
samples-validation.md1.7 KB · d841480f92e8
versioning-and-compatibility.md1.2 KB · d3092e80daf5
scenarios/
high-level-scenarios.md1.8 KB · 76adf24f2ebc
troubleshooting/
common-drift-and-breaks.md1.6 KB · eb5f98032e51

10 files, 23 KB in total. Each file has a sha256 in the pin's manifest; the first 12 characters are shown.